Shipping policy
Effective date: October 27, 2026
The Cherish Company ships worldwide. This page tells you what shipping costs, how long it takes, and what to do if something goes wrong.
Where we ship
We ship to almost every country and territory in the world. Our checkout cannot accept orders to Cuba, Iran, North Korea or Syria. A few remote areas have delivery limits. To check your address, email care@thecherishcompany.com or use the form on our Contact page.
Shipping fees
Your shipping options and their prices show at checkout, before you pay. Fees are set in US dollars. If you shop in your local currency, checkout shows the same fee in that currency.
| Destination | Shipping | Delivery time* |
|---|---|---|
| United States | Standard: $8.00, free on orders of $69 or more Express: $15.00 |
8 to 12 business days |
| Canada | Standard: $8.00, free on orders of $69 or more | 8 to 12 business days |
| Europe and the United Kingdom | Free tracked shipping | 8 to 12 business days |
| Australia, New Zealand and Oceania | Free tracked shipping | 8 to 12 business days |
| Latin America and the Caribbean | Free tracked shipping | 9 to 26 business days |
| All other countries | Free tracked shipping | 8 to 30 business days |
*Business days (Monday to Friday) after your order leaves us. These are estimates. The local carrier has the final word, and flights, weather, customs checks and other outside events can add days.
Shipping fees are not refunded under our 100-Night Guarantee. The guarantee refunds the price of the product.
How long does it take to process my order?
We pack and send orders Monday to Friday, except holidays. Most orders leave us 1 to 3 business days after you place them. When order volume is very high, this can take up to 7 days. Orders placed on a weekend or a holiday go into the queue on the next business day.
What happens when my order is processed?
- Order check: we check the items and the shipping address.
- Payment check: your payment is verified for security. Our fraud tools may hold an order for review. If we need more information, we email you. This can add time.
- Packing and hand-over: your order is packed and handed to the carrier.
How do I track my order?
Every order ships with tracking. When your order leaves us, we email you its tracking number. To get these emails, check your spam folder and add care@thecherishcompany.com to your contacts. No email, or the number does not work? Write to us with your order number.
What happens if my parcel is delayed?
We treat a parcel as delayed if its tracking shows no update for 10 days in a row, or it is later than the delivery time above. Email us with your order number and we look into it with the carrier.
If we cannot send your order within the processing time above, we email you a new date. You can accept it, or cancel the order for a full refund.
Incorrect address: what you need to know
Before your order ships. You can change your shipping address within 12 hours after you place your order. Email us your order number and the new address. If we see that an address is missing or wrong, we email you, and this can delay your order.
After your order ships. We cannot change the address once the order has shipped. Please check your shipping and billing address before you pay. We cannot take responsibility for an address typed wrongly at checkout. If a parcel comes back to us because of a wrong or incomplete address, we send it once more at no charge when you give us a correct, complete address. If the mistake is ours, we send a replacement at no charge.
Customs, duties and import taxes
For US orders, sales tax is worked out at checkout from your shipping address.
For orders outside the United States, our prices and shipping fees do not include import duties, import taxes (such as VAT or GST) or customs fees, and we do not collect them at checkout. Your country's customs office may charge them when the parcel arrives. This is rare, but if a charge is made, the recipient pays it. Customs can hold a parcel until the charge is paid. A parcel refused at customs, or not collected, is not refunded. Please check with your local customs office before you order.
Lost in transit
If tracking shows no update for 20 days, we treat the parcel as lost in transit. Email us with your order number and we send a replacement.
If your package shows as delivered but you have not received it
- Look around your home, lobby and mailroom, and ask your neighbors or building management.
- Give the carrier 1 to 2 business days, in case it delivers again.
- Still missing after 2 business days? File a claim with your local post office or carrier, using your tracking number. When they answer, email us their reply.
We are not responsible for a parcel that the carrier confirms as delivered to the address on the order. While the carrier investigates, we may offer a one-time courtesy replacement, at our discretion.
Cancel or change an order
Email us within 12 hours after you place your order. We can cancel or change it as long as it has not shipped. Our Refund Policy has the details.
Contact
care@thecherishcompany.com · Support hours: 9 AM to 8 PM, Monday to Friday
Shipping Protection
At checkout you can add Shipping Protection for $4.95. It is optional and is never added for you.
Lost, stolen or damaged in transit? We resend or refund. Email care@thecherishcompany.com with your order number, and a photo if the item arrived damaged.
Without Shipping Protection, the rules in the sections above still apply.