Refund policy

Effective date: October 27, 2026

We want every customer to sleep well with Cherish. That is why every order comes with our 100-Night Guarantee.

The short version

Use your Cherish product for up to 100 nights. If you are not happy with it, write to us. We refund what you paid for it, in full, and you keep it. You do not send it back.

100-Night Guarantee

• The 100 nights start on the day the carrier shows your parcel as delivered.
• It covers every Cherish product, in every country we ship to.
• You keep the product. No return, no return postage.

Eligibility

• The guarantee covers the first order of each product for each customer and household.
• It covers up to 3 units of the same product in that order. A Buy 1, Get 1 Free pair counts as 2 units.
• You make the claim within 100 nights after delivery.
• The purpose of the guarantee is to let a new customer try Cherish without risk. It is not for repeat refunds or bulk risk-free purchases. If we see unusual refund activity, or several accounts linked to the same customer or household, we may decline the claim.

How to claim

1. Email care@thecherishcompany.com within 100 nights after delivery. You can also use the form on our Contact page.
2. Give your order number and tell us which item or items the claim is for.
3. We check the claim and confirm it by email. Our support team works 9 AM to 8 PM, Monday to Friday.

Your refund

• We send the refund to the card or account you paid with, within 10 business days after we confirm your claim. Most banks then show it within 2 to 4 business days.
• We refund the price you paid for the product, and the sales tax charged on it.
• These are not refunded: shipping fees, Express shipping, gift cards (or the part of an order paid with a gift card), and import duties, taxes or customs fees charged by your country.
• Items marked "final sale" on their product page are not covered.
• If you paid in a currency other than US dollars, your bank sets the exchange rate on the refund. The amount you get back can differ a little from the amount you paid.
• We charge no restocking fee.

Buy 1, Get 1 Free orders

The free piece cost you nothing, so a claim refunds what you paid for the pair. You keep both pieces.

Exchanges

Would you rather have a different size or color? Email us within the 100 nights. Send the first item back to the address we give you; the postage for an exchange is yours. We ship the new item when the first one reaches us. If the new item costs more, we ask you to pay the difference; if it costs less, we refund the difference.

Gifts

The person who received a Cherish gift can make the claim with the order number. The refund goes to the person who paid for the order.

Order cancellation

The 12-hour window. You can cancel or change an order within 12 hours after you place it, as long as it has not shipped. We refund a cancelled order in full. After an order goes to our fulfillment partner, we cannot stop the shipment. You can still use the 100-Night Guarantee after delivery.

How to cancel. Email care@thecherishcompany.com at once with your order number. If you write outside our support hours or on a holiday, we cannot promise to cancel the order before it ships.

Damages, delivery issues and replacements

Damaged, defective or wrong item. Email us photos within 30 days after delivery. If the item arrived damaged or defective, or it is not what you ordered, we send a replacement at no cost. Missing pieces from an order count the same way.

Lost in transit. If tracking shows no update for 20 days, we treat the parcel as lost and send a replacement.

Marked "delivered" but not received. Follow the steps in our Shipping Policy and open a claim with the carrier. While the carrier investigates, we may offer a one-time courtesy replacement, at our discretion.

Wrong address. If a parcel is lost because of an address typed wrongly at checkout, we cannot promise a refund. We may offer a one-time courtesy reshipment.

Refunds not covered (exceptions)

• A second or later guarantee claim for a product you already claimed on.
• Units over the limit in the Eligibility section.
• Products bought for resale.
• Damage from misuse, or from washing or drying against the care label.
• Parcels refused at customs, or not collected, because import charges were not paid.
• Repeated claims from the same household, or claims we find to be fraudulent.

Refusal of service

In rare cases, we may review a customer's account, order, refund and claim history. We may then refuse service, decline a claim, or stop a customer from placing new orders, without giving further details of our decision.

When a refund has not arrived

First check your bank or card statement, then ask your bank. If you still cannot see it, email care@thecherishcompany.com. We send you the refund reference to share with your bank.

Questions

GEC LLC DBA The Cherish Company · 25722 Kingsland Blvd, Katy, TX 77494, United States · care@thecherishcompany.com